Boehringer Ingelheim
A Field Service Management Prototype to Help Train Farmers to Improve Efficiency
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A Field Service Management Prototype to Help Train Farmers to Improve Efficiency
Farms service teams were performing manual tasks, causing inefficiencies and delays, and managing their surveys and gauging the performance was very difficult for them.
There was a need to digitize the field force workflow and simplify the data that was captured in the farm fields and ranches. There was also a need for visibility to ensure optimal performance of the field service team.
We built a well-designed, clickable prototype called Last Mile App that would help automate field service management and would allow the team to conduct their surveys and manage them on smart devices.
Digital transformation facilitates the automation of workflow processes that help optimize internal workflows in an organization.
With the use of automated data management tools KPIs can be tracked effectively for proactive decision making.
Digital transformation helps increase employee engagement by forming a collaborative work environment.
Data recording is very tough on the field. I write my notes and sales data on paper and spend time in compiling a fair copy at day end. Sometimes I’m unable to note everything down, and I understand that’s a loss.
Knowing details and history of smallholder farm is important but area rotation and new additions to the team result is loss of history.
Also, we don’t always have the latest training material, video/ Digital demonstrations and at times we don’t have the right pricing information.
We need a platform to effectively reach smallholder farms with basic veterinary & herd management advice, demonstrate product administration and survey/replenish stocks of veterinary products at local retail shops. Data consolidation & analysis is a challenge for us.
Currently, data is recorded by LLSPs in a variety of ways, including pen & paper. It’s virtually impossible for us to perform data analysis. Tracking animal health status and product sales at the smallholder farm level is difficult with the unavailability of a centralized system.”
Folio3 built a mobile app called Last Mile App that automated field service management and showed the client what it would be like to allow the field service personnel to schedule, conduct, and manage field surveys and share real-time data and reports right from their smart devices.
Our team went through a detailed and intensive discovery to try and understand what exactly the client wanted and the problems and challenges that different users would face so that we could build a prototype that solved all the issues.
After deciding on user roles and mapping the whole user journey and workflows with the help of storyboards, we designed basic wireframes that would help in building the prototype.
With everything else ready, and the client on the same page, we finally built a full-featured clickable prototype for the “Last Mile” application, tailored to the client’s needs and liking.
The solution enabled the field service team to schedule farm visits to make visits systematic and to be prepared for the visits.
The solution let the field service team view a list of their registered farms. It also enabled them to add new entries with their geolocations.
The team could record all the direct sales to the farmers right on the application.
The personnel could take photos and notes and upload them while on their farm visits.
The solution let the personnel add relevant data to pre-configured fields like the total number of cattle, dairy cows, or even the number of calves that are less than a year old.
The field service team could easily record their farm visits with a check-in and check-out feature.
The solution enabled the field service team to conduct and complete pre-configured questionnaires and surveys there and then while on their farm visits.
The solution enabled the field service management to view any training available for the farmers and even share new and upcoming training with the farmworkers.
With the prototype of the Last Mile mobile application, the client was able to determine the usability of the application and the effects of going truly digital. The clickable prototype gave the client a fair idea of how the application would look after it was developed and the features it would embody.
